Privacy Policy

1. Who we are

Gitvance is a digital workspace based at Avon Bldg, Enterprise Rd, Nairobi, Kenya. In this policy, "Gitvance," "we," "us," and "our" refer to that workspace and the people who run it. "You" refers to anyone who uses our website or our tools.

For privacy questions, or to exercise any of the rights described below, contact us at privacy@gitvance.online.

2. Information we collect

We collect the following categories of information.

Information you give us

• Account details such as your name, email address, and password when you sign up.
• Organization details when you join or create an organization account, such as your role and team membership.
• Content you create or upload, including notes, tasks, forms, surveys, assessments, questions, and prompts you enter into the AI tools.
• Responses submitted to your forms, surveys, and assessments by you or by people you invite.
• Messages you send us for support or other requests.

Information we collect automatically

• Usage data, such as which tools and features you use, actions you take, and the tokens those actions consume.
• Device and log data, such as your IP address, browser type, and timestamps.
• Cookies and similar technologies, as described in the cookies section.

Information from others

• Payment status and limited billing details from our payment processor. We do not receive or store your full card number.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain the workspace and the 1Git tools.
• Process the actions you take and meter the tokens they consume.
• Process payments, plans, and token purchases through our payment processor.
• Send service messages, such as receipts, security alerts, and account notices.
• Provide support and respond to your requests.
• Detect, prevent, and address abuse, fraud, and security issues.
• Improve our tools and develop new features.
• Comply with legal obligations.

4. AI tools and third party providers

When you use the 1Git AI tools, the text you enter and related content are sent to third party providers of large language model services so that a response can be generated and returned to you. We do this only to deliver the feature you requested.

Because this content leaves our systems and is processed by these providers, please do not submit personal, sensitive, or confidential information into the AI tools. You are responsible for the content you submit.

The providers we use may change over time. They process your input under their own terms and privacy practices. We select providers that offer business terms intended to limit how submitted content is retained or reused, but we do not control their systems.

5. Service providers we use

We rely on trusted companies to run our service. These include:

• A payment processor, which handles plan and token purchases and acts as the seller of record.
• Cloud hosting and storage providers, which run our infrastructure.
• Analytics and communication providers, which help us understand usage and contact you.
• Third party AI providers, as described above.

These providers may process your information only to perform services for us, under contracts that require appropriate safeguards.

6. Legal bases for processing

If you are in a region that requires a legal basis for processing, such as the European Economic Area or the United Kingdom, we rely on the following:

• Performance of a contract, to provide the service you signed up for.
• Legitimate interests, to secure, maintain, and improve our service.
• Consent, where required, which you may withdraw at any time.
• Legal obligation, where the law requires us to process information.

7. When we share information

We do not sell your personal information. We share it only in these situations:

• With the service providers described above, to operate the service.
• Within your organization account, where an administrator may see membership and usage information.
• To comply with the law, respond to lawful requests, or protect our rights and the safety of others.
• In connection with a merger, acquisition, or sale of assets, where information may transfer as part of that transaction.
• With your consent, or at your direction.

8. International data transfers

We and our providers may process information in countries other than your own. Where we transfer information across borders, we use safeguards required by applicable law, such as standard contractual clauses. For details, contact us at privacy@gitvance.online.

9. How long we keep data

We keep your information for as long as your account is active and as needed to provide the service. After you close your account, we delete or anonymize your information within a reasonable period, unless we must keep it to meet legal, accounting, or security obligations.

10. Security

We use technical and organizational measures designed to protect your information, including encryption in transit and access controls. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

11. Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate.
• Delete your information.
• Object to or restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@gitvance.online. We will respond within the time required by applicable law. If you are in California, we do not sell your personal information and will not discriminate against you for exercising your rights.

12. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the service is used. You can control cookies through your browser settings. Some features may not work properly if you disable them.

13. Children

Our service is not directed to children under the age of 18, and we do not knowingly collect information from them. If you believe a child has provided us information, contact us and we will take appropriate steps to remove it.

14. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.

15. Contact us

If you have questions about this policy or how we handle your information, contact us at privacy@gitvance.online or write to Avon Bldg, Enterprise Rd, Nairobi, Kenya.